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Interview Techniques

How to Improve your Performance at Interviews

The short time you spend at a job interview could have a dramatic effect on YOUR career prospects. It is therefore important that you perform well because no matter how good your career record is to date, the employment interview remains an important step towards fulfillment of your ambitions.

These hints, combined with the guidance provided by our consultants, will equip you with valuable information on how to conduct yourself during the interviews with prospective employers.

 

Preparing for the Interview

Preparation is the first essential step towards a successful interview. Company interviewers are continually amazed at the number of applicants who drift into their offices without any apparent preparation and only the vaguest idea of what they are going to say. Thus, it is important to:

  1. Know the exact place and time of the interview, the interviewer’s full name, the correct pronunciation and his/her title.
  2. Find out specific facts about the company – where its plants offices or stores are located, what its products and services are, what its growth has been and what its growth potential is for the future.
    1. The Business Who’s who of Australia
    2. Kompass Australia
    3. Jobson’s Year Book of Public Companies
    4. U.B.D. The Register of Companies (Manufacturers’ Edition)
    5. The Stock Exchange Research Handbook All are available in a public library. A brokerage office or your bank may also be able to supply you with pertinent information.
  3. Refresh your memory on the facts and figures of your PRESENT/FORMER employer. You will be expected to know a lot about a company that you have previously worked for.
  4. Prepare the questions you will ask during the interview. Remember that an interview is a “two-way street”. The employer will try to determine through questioning if you have the qualifications necessary to do the job. You must determine through questioning whether the company will give you the opportunity for the growth and development you seek.
  5. Probing questions you might ask…
    1. A detailed description of the position?
    2. Reason the position is available?
    3. Culture of the company?
    4. Anticipated induction and training program?
    5. What sorts of people have done well?
    6. Advanced training programs available for those who demonstrate outstanding ability?
    7. Earnings of those successful people in their third to fifth year?
    8. Company growth plans?
    9. Best-selling products or services?
    10. The next step?
  6. Dress conservatively and preferably in darker colours. Pay attention to all facets of your dress and grooming.

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Negative Factors to Watch For

During the course of the interview, the employer will be evaluating your negative factors as well as your positive attitude. Listed below are negative factors frequently evaluated during the course of an interview and those which most often lead to rejection:

  1. Poor personal appearance.
  2. Overbearing – aggressive – conceited “superiority complex” – “know-it-all”.
  3. Inability to express thoughts clearly – poor diction or grammar.
  4. Lack of planning for career – no purpose or goals.
  5. Lack of interest or enthusiasm – passive and indifferent.
  6. Lack of confidence – nervousness.
  7. Over-emphasis on money – interested only in remuneration.
  8. Evasive – makes excuses for unfavorable factors in record.
  9. Lack of tact, maturity, courtesy.
  10. Condemnation of past employers.
  11. Failure to look interviewer in the eye.
  12. Limp, fishy handshake.
  13. Lack of appreciation of the value of experience.
  14. Failure to ask good questions about the job and company. This is most important.
  15. Persistent attitude of “What can you do for me?”
  16. Lack of preparation for interview – failure to get information about the company, resulting in inability to ask intelligent questions.

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The Interview

You are being interviewed because the interviewer wants to hire somebody – not because he/she wants to trip you up or embarrass you. Through the interaction which will take place during the interview, he/she will be searching out your strong and weak points, evaluating you on your qualifications, skills and intellectual qualities and he/she will probably probe deeply to determine you attitudes, aptitudes, stability, motivation and maturity. Some “do’s” and “don’ts” concerning the interview:

  1. DO plan to arrive on time or a few minutes early. Late arrival for a job interview is never excusable.
  2. DO fill out applications (if any) neatly and completely. If you have a personal resume, be sure the person you release it to is the person who will do the actual hiring.
  3. DO greet the interviewer by his/her surname if you are sure of the pronunciation. If you are not sure, ask them to repeat their name.
  4. DO shake hands firmly.
  5. DO wait until you are offered a chair before sitting. Sit upright in your chair, look alert and interested at all times. Be a good listener as well as a good talker. Smile.
  6. DON’T smoke even if the interviewer smokes and offers you a cigarette.
  7. DO look a prospective employer in the eye while you talk to him/her.
  8. DO follow the interviewer’s leads but try to get the interviewer to describe the position and the duties to you early in the interview so that you can relate your background and skills to the position.
  9. DON’T answer questions with a simple “yes” or “no”. Explain whenever possible. Tell those things about yourself which relate to the position.
  10. DO make sure that you good points get across to the interviewer in a factual, sincere manner. Keep in mind that you alone can sell yourself to an interviewer. Make him/her realize the need to for you in his/her organisation. Smile.
  11. DO be prepared to answer typical questions like:
    What kind of job are you looking for?
    What are your strengths? What are you really good at?
    Your weaknesses? What have you done about addressing them?
    What do you know about our company?
    Why did you choose your particular career?
    What are your qualifications? Smile.
  12. DON’T lie. Answer questions truthfully, frankly and as to the point as possible.
  13. DON’T ever make derogatory remarks about your present or former employers or companies.
  14. DON’T “over answer” questions. The interviewer may steer the conversation into politics or economics. Since this can be ticklish, it is best to answer the questions honestly, trying not to say more than is necessary.
  15. DON’T enquire about SALARY, HOLIDAYS, BONUSES, etc. at the initial interview unless you are positive the employer is interested in hiring you and raises the issue first. However, you should know your market value and be prepared to specify your required salary range.
  16. DO always conduct yourself as if you are determined to get the job you are discussing. Never close the door on opportunity. It is better to be in the position where you can choose from a number of jobs rather than one.

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Closing the Interview:
  1. If you are interested in the position, ask for it. Ask for the next interview if the situation demands. If he/she offers the position to you and you want it, accept on the spot. If you wish some time to think it over, be courteous and tactful in asking for that time. Set a definite date when you can provide an answer.
  2. Don’t be too discouraged if no definite offer is made or specific salary discussed. The interviewer will probably want to communicate with his/her office first or interview more applicants before making a decision.
  3. If you get the impression that the interview is not going well and that you have already been rejected, don’t let your discouragement show. Once in a while an interviewer who is genuinely interested in your possibilities may seem to discourage you in order to see you reaction.
  4. Thank the interviewer for his/her time and consideration of you. If you have answered the two questions uppermost in his/her mind:
    1. why are you interested in the job and the company?
    2. What can you offer and can you do the job?

    You have done all you can. Smile.

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After the Interview

Last and most important, call the consultant at Saapro who referred you to the position immediately after the interview and explain what happened. He/she will want to talk with you before the interviewer calls him/her back. If you are interested in progressing further, it will assist if your feelings towards the position are known, together with your perception of what the client’s reaction is likely to be.

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Summary

PREPARING FOR INTERVIEW – Action Points

  • Background information of the company (Web Site, Job Spec Sheet) – Print out some information and take it to interview
  • Details of where interview will take place, who with and contact numbers (in case of emergency) to call the company directly
  • Information on who the interviewer is and what their role is in company i.e. how many interviews are in the process?
  • What the role entails e.g. product, market, etc.
  • Personality required
  • Summarize and tie back your relevant experience

Questions to ask on interview

  • What has made people in this role successful?
  • What are a general day’s responsibilities?
  • What training is offered?
  • Is there chance for career advancement?
  • What is the person’s history within the company and their impressions (the interviewer’s background)
  • What specifically looking for? (Tie back relevant points)
  • What is the next step in interview?
  • Who is the team I’ll be working with?

Closing Statements

  • How many other people are there to interview?
  • When will decision be made?
  • IS THERE ANY REASON WHY YOU THINK I CANNOT DO THIS JOB?

(If there is any doubt in the interviewers mind, you have the chance to address and bury them there and then!)

  • When will I be meeting you for a second interview?
  • Who else will be at the next interview?

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